THISISUS Shipping Policy

Last Updated: August 14, 2026

 

At THISISUS, every order is prepared with care. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

During product launches, preorder periods, holidays, or high-volume drops, processing times may take longer. If there is a significant delay with your order, we will do our best to keep you updated.

Shipping Times

Once your order has been processed and shipped, estimated delivery times are:

• Standard U.S. Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days, when available

Please note that shipping times are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, customs, or other circumstances outside of THISISUS's control may occur.

Preorders

Certain THISISUS products may be offered as preorders.

If you purchase a preorder item, please review the estimated shipping timeframe listed on the product page. Preorder items may ship later than in-stock products.

If your order contains both preorder and in-stock items, your order may be shipped together once all items are available.

Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is received.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you enter an incorrect address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the package.

Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the shipping carrier, THISISUS is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact the shipping carrier using your tracking information.

If your package arrives damaged, please contact us as soon as possible with photos of the damaged packaging and item so we can review the situation.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for any applicable customs fees, duties, taxes, or other charges associated with international shipments.

International delivery times may vary depending on the destination and customs processing.

Shipping Questions

If you have questions about your order or shipping, please contact us through the contact information provided on our website.

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